Privacy Policy - Carpet Cleaners Tufnellpark

This Privacy Policy explains how Carpet Cleaners Tufnellpark collects, uses, stores, shares, and protects personal data. It applies to all Carpet Cleaners Tufnellpark customers in area, including individuals who request quotes, book services, make enquiries, receive cleaning services, or otherwise interact with us in relation to domestic or commercial carpet cleaning, rug cleaning, upholstery cleaning, stain removal, and related services. We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to customers, prospective customers, site visitors, and any other individuals whose personal data we process in connection with our services. It covers data gathered before, during, and after a service booking. Where we process personal data on behalf of a business client, we do so according to the instructions agreed with that client and in accordance with applicable data protection law.

2. Personal data we collect

We only collect personal data that is necessary for the purposes described in this policy. The information we may collect includes:

Identity and contact details such as name, address, phone number, and email address.
Service information such as property access details, service type, appointment preferences, cleaning requirements, and notes about the work to be carried out.
Billing and payment information such as invoice details, payment status, and transaction records. We do not store card details unless a secure payment provider provides us with limited confirmation data.
Communication records such as emails, messages, call notes, complaint details, and feedback.
Technical data if you submit an online enquiry, which may include IP address, browser type, device information, and basic usage data.
Photos or condition notes where needed to assess fabric, stain type, damage, or cleaning outcomes.

We do not intentionally collect special category data unless it is provided to us voluntarily and is relevant to a specific request, for example if an access arrangement involves health-related information. Where special category data is processed, we will apply additional safeguards and only process it where lawful to do so.

3. How we use personal data

We use personal data for the following purposes:

to respond to enquiries and provide quotes;
to schedule and deliver cleaning services;
to manage customer accounts and service records;
to issue invoices, process payments, and handle refunds or disputes;
to communicate before, during, and after appointments;
to maintain service quality, training, and internal record-keeping;
to deal with complaints, claims, or legal matters;
to comply with legal, tax, and accounting obligations;
to improve our services and understand customer needs.

We do not sell personal data. We only use information for the purposes for which it was collected, unless we reasonably determine that we need to use it for a compatible purpose and the law allows this.

4. Lawful basis for processing

Under data protection law, we must have a lawful basis for each type of processing. Carpet Cleaners Tufnellpark relies on the following lawful bases:

Contract

We process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes preparing quotes, booking appointments, carrying out cleaning work, and managing payments.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests and where your interests and rights do not override those interests. This may include maintaining records, improving services, handling enquiries, preventing fraud, and resolving disputes. We ensure that any such processing is proportionate and respectful of your privacy.

Legal obligation

We process certain personal data to comply with legal obligations, including tax, accounting, consumer, and record-keeping requirements.

Consent

In limited situations, we may rely on your consent, for example where you voluntarily provide additional information that is not necessary for the service or where consent is required for specific optional communications. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing personal data and processors

We may share personal data only where necessary and only with trusted third parties acting as processors or, in limited cases, independent controllers. Processors act on our instructions and are bound by confidentiality and data protection obligations. They may include:

payment service providers for secure transaction handling;
IT and cloud storage providers for email, scheduling, data hosting, and backup services;
accounting or bookkeeping providers for financial administration;
customer management and communication tools;
subcontractors or field operatives where needed to complete a service booking;
professional advisers, such as legal or insurance advisers, where necessary.

We require processors to implement appropriate technical and organisational measures to protect personal data. If data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

6. Retention of personal data

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the nature of our relationship with you.

Customer service and booking records are typically kept for a reasonable period after the service ends so that we can manage follow-up enquiries, warranties, and disputes.
Financial and invoice records are retained for the period required by tax and accounting law.
Correspondence and complaint records may be kept longer where needed to evidence communications or resolve issues.
Technical logs are retained only as long as necessary for security, troubleshooting, and system management.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data security

We use appropriate measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, password protection, secure storage, staff confidentiality duties, and limited data access on a need-to-know basis. While we work hard to safeguard personal information, no system can be guaranteed to be completely secure.

8. Your rights

You have rights under data protection law in relation to your personal data. These rights may include:

Right of access – you may request a copy of the personal data we hold about you.
Right to rectification – you may ask us to correct inaccurate or incomplete data.
Right to erasure – in certain circumstances, you may ask us to delete your data.
Right to restriction – you may request that we limit how we use your data in some situations.
Right to object – you may object to processing based on legitimate interests, including profiling where applicable.
Right to data portability – you may request certain data in a structured, commonly used format.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

These rights are not absolute and may be subject to legal limits. If you exercise a right, we may need to verify your identity and may retain certain information where required by law.

9. Children’s data

Our services are not directed at children, and we do not knowingly collect personal data from children except where it is necessary in connection with a household service request made by an adult. If we become aware that we have collected data unlawfully, we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or our data handling practices. Any updated version will apply from the date it is made available. We encourage customers to review this policy periodically so they remain informed about how their personal data is handled.

11. Summary of our commitment

Carpet Cleaners Tufnellpark is committed to processing personal data responsibly, securely, and transparently. We collect only what we need, use it for clear and lawful purposes, share it only where necessary, retain it for appropriate periods, and respect your rights as a data subject. If you are a Carpet Cleaners Tufnellpark customer in area, this policy explains how we safeguard your information throughout the course of our services.

Privacy is part of our service standards. We aim to handle every customer record with care, accountability, and respect.