Carpet Cleaners Tufnell Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Tufnell Park provides carpet, upholstery and related cleaning services to residential and commercial customers in its service area. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Carpet Cleaners Tufnell Park and any subcontractors engaged to perform the services.

Customer means the person, firm or company requesting the services.

Premises means the property or location at which the services are to be carried out.

Services means the carpet, rug, upholstery, mattress, curtain, end of tenancy and any other cleaning or related services provided by the Company.

Booking means a confirmed appointment for services on a specified date and time.

2. Scope of Services

The Company provides professional carpet and related cleaning services at residential and commercial premises within its operating area. The exact services to be provided will be specified at the time of booking and confirmed in the booking confirmation.

The Customer is responsible for ensuring that the requested services are suitable for the type of carpets, fabrics and surfaces at the premises. The Company may offer guidance, but the final decision rests with the Customer.

3. Booking Process

3.1 Booking request

Customers may request a booking by contacting the Company and providing details of the premises, the areas to be cleaned, the type of flooring or upholstery, and any relevant access information. All bookings are subject to availability.

3.2 Confirmation

A booking is only confirmed once the Company has accepted the booking request and provided a booking confirmation. The Company reserves the right to decline any booking request at its sole discretion.

3.3 Information accuracy

The Customer must provide accurate and complete information about the premises and the required services. If on arrival the Company finds that the work required is substantially different from that described at the time of booking, the Company may adjust the price, amend the services to fit the booking time, or refuse to carry out the work.

3.4 Access to premises

The Customer must ensure that the Company has safe and timely access to the premises at the agreed time. This includes providing any necessary entry instructions, parking information, and details of building access systems. If the technicians are unable to gain access, this may be treated as a late cancellation and charges may apply.

4. Prices and Quotations

4.1 Quotations

Any quotation provided by the Company is based on the information supplied by the Customer and is subject to change if that information is incomplete or inaccurate. Quotations may be given as a fixed price or as an estimate based on the expected time and resources required.

4.2 Changes to work

If additional work is requested on arrival or if the condition of the carpets or upholstery requires extra time, materials or repeat treatments, the Company may revise the price accordingly. Any revised price will be agreed with the Customer before the additional work is carried out.

4.3 VAT and other charges

Where applicable, prices will be quoted inclusive or exclusive of VAT, and this will be made clear at the time of booking. Additional charges may apply for congestion zones, parking, or unusual access requirements, and these will be notified to the Customer where reasonably foreseeable.

5. Payments

5.1 Payment methods

The Company accepts the payment methods communicated during the booking process. The Customer is responsible for ensuring that adequate funds are available and that the chosen method of payment is valid.

5.2 Time of payment

Unless otherwise agreed in writing, payment is due immediately on completion of the services. For some bookings, a deposit or prepayment may be required to secure the appointment. The Company will notify the Customer of any such requirement at the time of booking.

5.3 Late payment

If full payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount and to recover reasonable costs incurred in pursuing the payment. The Company may also suspend or cancel further services until all outstanding sums have been settled.

5.4 Invoicing

Where an invoice is issued, the payment terms will be stated on the invoice. Any queries about an invoice must be raised by the Customer within seven days of the invoice date.

6. Cancellations and Amendments

6.1 Customer cancellations

The Customer may cancel or reschedule a booking by giving notice to the Company. Where possible, the Company requests that at least 24 hours notice is given for cancellations or changes. The specific cancellation terms, including any charges, will be confirmed during the booking process.

6.2 Late cancellations and missed appointments

If the Customer cancels or reschedules with insufficient notice, or if the technicians are unable to gain access to the premises at the agreed time through no fault of the Company, a cancellation fee may be charged. This fee will reflect the reasonable costs and lost time incurred by the Company.

6.3 Company cancellations

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, vehicle breakdown, severe weather, or access issues. In such cases the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss resulting from such cancellations.

7. Customer Obligations

7.1 Preparation of premises

The Customer must ensure that the areas to be cleaned are accessible and reasonably clear of personal items, fragile objects and clutter. Small furniture and light items should be moved where practical. The Company may refuse to move heavy, delicate or valuable items and accepts no liability for damage resulting from moving items at the Customer's request.

7.2 Utilities and safety

The Customer must provide access to electricity and water where required for the services. The premises must be safe for the technicians to work, with no known hazards that have not been disclosed. The Customer is responsible for ensuring that children and pets are kept away from working areas and equipment.

7.3 Stain and material information

The Customer should inform the Company of any known stains, spillages, previous cleaning attempts, or use of products that may affect the cleaning process. The Customer must also provide accurate information about the fibre content and construction of carpets and upholstery where available.

8. Performance of Services

8.1 Best endeavours

The Company will carry out the services with reasonable skill and care and in accordance with industry practice. While the Company will use its best endeavours to achieve a high standard of cleaning, it does not guarantee that all stains, marks or odours will be removed, or that shrinkage, colour loss or pile distortion will not occur in certain materials.

8.2 Existing damage

The Company is not responsible for any existing damage, wear, discolouration or defects in carpets, rugs or fabrics that may become more apparent after cleaning. This includes but is not limited to loose seams, weak fibres, fading, or pre-existing water or chemical damage.

8.3 Drying times

Any drying times given are estimates only and may vary depending on ventilation, temperature, humidity and the nature of the materials. The Customer is responsible for ensuring adequate ventilation and for keeping areas off-limits until they are safe and dry.

9. Waste, Rinse Water and Environmental Regulations

9.1 Waste handling

The Company will handle and dispose of its operational waste, including used cleaning solutions and rinse water, in accordance with applicable UK environmental and waste regulations. The Company will not dispose of hazardous substances at the premises and will not remove general household rubbish or bulky items unless this has been specifically agreed as part of the service.

9.2 Drainage and discharge

Where rinse water or non-hazardous residues are discharged at the premises, this will be done using appropriate drains as permitted under local and national regulations. The Customer agrees to provide access to suitable drainage where reasonably required for the completion of the services.

9.3 Customer generated waste

The Company is not responsible for the disposal of any waste generated by the Customer, including but not limited to household items, packaging, or debris present before the service. If the presence of such waste prevents or delays the services, the Company may adjust the service scope or apply additional charges.

10. Liability and Insurance

10.1 Limitation of liability

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

Subject to the above, the Companys total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the price paid or payable by the Customer for the specific services giving rise to the claim.

10.2 Excluded losses

The Company will not be liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss or damage arising from the provision or non-provision of the services.

10.3 Customer property

While every care will be taken when carrying out the services, the Company shall not be liable for any damage to items that the Customer has requested to be moved, any fragile or high-value items left in the work area, or any items that should reasonably have been removed or protected by the Customer before the work commenced.

10.4 Insurance

The Company maintains insurance appropriate to the nature of its services. Details of cover can be made available on request. Any claims or complaints must be notified to the Company as soon as reasonably practicable and in any event within seven days of the services being carried out.

11. Complaints and Service Issues

11.1 Reporting problems

If the Customer is dissatisfied with any aspect of the services, they should notify the Company as soon as possible, providing details of the concern and any supporting information. The Company will investigate and, where appropriate, offer a remedy which may include a re-clean of the affected area or a partial refund.

11.2 Re-clean conditions

Any offer to re-clean is subject to the Customer providing access to the premises within a reasonable time and not having attempted further cleaning or alterations to the area in question. The Company reserves the right to determine whether a re-clean is appropriate in the circumstances.

12. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, without limitation, extreme weather, flooding, fire, industrial action, public transport disruption, or restrictions imposed by authorities.

13. Personal Data and Privacy

The Company will collect and use personal data relating to the Customer only as necessary to provide the services, manage bookings, process payments and communicate with the Customer. The Company will take reasonable steps to keep such data secure and to comply with applicable data protection laws.

14. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. A current copy of the Terms and Conditions will be made available upon request.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with any written service description or quotation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior discussions or understandings.

16.2 Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.3 No waiver

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.4 Assignment

The Company may assign or subcontract any of its rights or obligations under these Terms and Conditions without the Customers prior consent, provided that the level of service is not materially reduced. The Customer may not assign its rights or obligations without the Companys written consent.